Terms of Service2019-05-01T02:03:14+00:00

Terms of Service

Last updated: April 12, 2019

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://vipwebhosts.com website (the “Service”) operated by VIP Web Hosts (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We operate a zero spam policy.

Email sending is restricted on all accounts to a maximum of 100 per day and can only be used as transitional email sending. We do not allow mass email or newsletters to be sent from our servers. A total of 5 bounced messages sent from your hosting account will result in the suspension of your email services. We highly recommend using an SMTP service, such as Mailjet. Mailjet allows you to send upto 6,000 emails monthly on their free plan.

99.9% Uptime Guarantee

Our uptime guarantee is valid should you receive less than 99.9% uptime within a 30 day period. If we fail to provide less than 99.9% uptime during a 30 day period, we will credit your account with 1 month free. Downtime does not include website failures due to scripts, malware, viruses or anything you have done to cause downtime. Downtime includes only system failures or hardware malfunctions from our datacenter.

Downtime does not include any possible server maintenance, such as hardware upgrades. We want to keep your website online 100% of the time, however, we also want to give you the best possible hardware. If we feel the need for upgrading a server, we will notify all of our customers with 48 hours notice of any service disruptions.  Any hardware upgrades are performed with minimal downtime, at the maximum, 20 minutes and occur very rarely.

Disallowed Websites and Services

We do not allow any of the following websites or services to be hosted on our servers:

  • Torrent mirrors or torrent sites
  • File sharing websites
  • IPTV or streaming services
  • Video chat services
  • VPN or proxy services

Refund Policy

Thank you for shopping at VIP Web Hosts.

Please read this policy carefully. This is the Refund Policy of VIP Web Hosts.

Digital products

We issue refunds for digital products within 30 days of the original purchase of the product. Refunds are issued should you experience less than 99.9% uptime during the 30 day period due to mechanical or hardware failure. We do not offer refunds in the case of OS or software failures due to the nature of possible problematic malfunctions caused by client side errors.

We recommend contacting us for assistance if you experience any issues receiving or using our products. All our servers are fully managed by a dedicated team on hand 7 days a week.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of VIP Web Hosts and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by VIP Web Hosts.

VIP Web Hosts has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that VIP Web Hosts shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

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